Thomas Cook - help and advice for Telford residents

If you live in Telford and have been affected by the collapse of Thomas Cook there is help and advice available.

Lucy Allan MP said: "this is a worrying time for staff and for holidaymakers. I am in touch with the Department of Transport and the Civil Aviation Authorities and will continue to receive updates. The Government is doing everything possible to support passengers and employees. If you are a Telford resident and you are having difficulties, please get in touch with my office and we will be able to offer additional assistance. The best way to get in touch is by email: - if you have any special circumstances such as ill health, disability or family circumstances, please state what these are so that my team can prioritise need. Please also give your home address so I can ensure you are one of my constituents."

All Thomas Cook flights have now been cancelled and the Civil Aviation Authority and UK Government are working together to get passengers home as close as possible to their planned date. 

The Government is advising passengers to follow the guidance given by the Civil Aviation Authority. People should complete their holidays and in most circumstances will not be flown home ahead of their scheduled return date.

Passengers should check the dedicated website for more information –

People booked and about to travel with Thomas Cook?

People in the UK should not go to the airport – there will be no further outbound Thomas Cook flights for passengers. In these cases, ATOL-protected trips will be refunded in line with the scheme. For those who do not have ATOL cover, they may be able to recover the cost of their holiday through their own credit or debit card company, or some travel insurance policies. Passengers should also contact their travel company to see if they can change their holiday or claim a refund. More information is available on the dedicated CAA website.

The CAA’s website is the best ‘source of truth’ during this operation ( The CAA’s call centre for Thomas Cook customers can be contacted as follows:

  • Phoning from the UK (reduced rate): 0300 303 2800

  • Phoning from overseas: +44 1753 330 330