Coronavirus Advice

You can read the Government's latest coronavirus guidance here.

This page has been designed to provide up-to-date information, guidance and advice with regards to coronavirus (COVID-19).

Relevant Information

  • If you need medical help, please use the 111 online coronavirus service.
  • Please click here for the Government's stay at home advice and here for more general information.
  • Bespoke advice for the elderly and those with underlying health conditions is available here.
  • School closures guidance and key worker information is available here.
  • Arrangements for exams which have been cancelled are available here.
  • Information about energy suppliers and energy providers' commitment to support 4 million vulnerable customers can be accessed here.
  • If you are an employer or business owner you can read the Government's specific guidance about coronavirus here.
  • If your business has been instructed to close, or you are unsure which businesses should close, the official guidance is here.
  • Information about the Government's Coronavirus Business Interruption Scheme (CBILS) can be found here.
  • If you are self-employed, you can read guidance for the Government's Self-Employed Suppert Scheme (SEISS) here.
  • You can access Telford & Wrekin Council's latest updates here.

Useful Helplines:

  • The Telford & Wrekin Community Support Line is 01952 382030
  • The Telford & Wrekin Business Support Line is 01952 383838
  • Contact line for business support and ventilators: 0300 456 3565
  • HMRC: 0800 015 9559
  • Universal Credit: 0800 328 5644
  • School closures: 0800 046 8687

If you would like to sign up as an NHS volunteer please click here.


Information about COVID-19

What is coronavirus?

Coronaviruses are a ‘type’ of virus. The coronavirus we are all affected by is called COVID-19, but you may also hear it called - coronavirus.

How serious is COVID-19?

The evidence shows us that the vast majority of people who get this virus have relatively mild symptoms and make a full recovery. But in a small percentage of cases, the virus can cause more severe symptoms. This is particularly true for people with a weakened immune system, for older people and for those with long term conditions like diabetes, cancer and chronic lung disease. 

A lot of false information about this virus is being shared - it’s very important that you make sure that the information you use comes from a trusted source - all of the information on this page has been sourced from the NHS.

What are the symptoms?

If you are infected you may have very minor symptoms, minor symptoms or more severe symptoms, but the NHS cites two symptoms to look out for as:

  • A new continuous cough
  • A fever or high temperature

What should I do if I have either of the above symptoms?

  • Protect others - don't call NHS 111
  • Protect others - don't call, or go to your GP
  • Protect others - don't go to your local hospital

For further information read this government advice on staying at home and isolating.

Can I get tested?

You can get a swab test to check if you currently have coronavirus. This is part of the 5-pillar strategy for coronavirus testing. Testing is most effective within 3 days of symptoms developing.

Who can be tested?

Anyone with symptoms can get a coronavirus test, whatever their age.

See the guidance below on testing for care home residents and workers.

Employer referral for essential workers

Employers can refer essential workers for testing if they are self-isolating because either they or member(s) of their household have coronavirus symptoms.

They can do this by uploading the names and contact details of self-isolating essential workers to the secure employer referral portal.

Referred essential workers will then receive a text message with a unique invitation code to book a test for themselves (if symptomatic) or their symptomatic household member(s) at a regional testing site.

To get a login to the employer referral portal, employers of essential workers should email with the following information:

  • organisation name
  • nature of the organisation’s business
  • region
  • names (where possible) and email addresses of the 2 users who will load essential worker contact details

Once employer details have been verified, 2 login credentials will be provided for the employer referral portal.

See the list of essential workers below.

The testing process

The test involves taking a swab of the nose and the back of the throat, which can be done by the person themselves (self-administered) or by someone else (assisted).

Scientific Advice 

Scientists think the virus spreads via droplets from coughs and sneezes and we know it spreads easily and can stay on surfaces for a while. It's possible that a lot of us will get it and be affected by it, but if you follow the advice below you will reduce your risk and the risk to others.

  • Wash your hands - with soap and water often, for at least 20 seconds. Do this before leaving home and after returning home for essential supplies, before eating and drinking, and after coughing or sneezing
  • Cover your mouth and nose - with a tissue or your sleeve (not your hands) when you cough or sneeze - tissue in the bin and wash, or disinfect, your hands immediately
  • Don't touch your face - especially your eyes, nose and mouth
  • Clean surfaces - disinfect surfaces around you  - especially mobiles, computers, keyboards, worktops, desks, handles...

Isolating yourself

  • Ask for help - if you find it hard to stay at home - text, email, phone, friends, family, employers or your community to get help - but they mustn't come into your home
  • Keep your distance - keep 2 metres (around 3 steps) away from others - including family - for the full period - do not go to your GP surgery or hospital
  • Sleep alone - if you can sleep alone you must - it will help ensure people you live with aren't infected
  • Keep washing your hands - often and for 20 seconds with soap and water helps
  • Drink plenty of fluids - and take everyday pain killers like paracetamol if you need to
  • Keep cleaning - so you keep surfaces clean
  • Reduce contact with at risk people - people over 70, women who are pregnant and those with underlying health conditions are more at risk - help keep them safe.

What should I do if self-isolation is difficult?


  • You can't manage with your symptoms at home
  • Your conditions get worse
  • Your symptoms do not get better after 7 days

You should use the online 111 service or if you can't use the online service call 111


Attachment Size
Government Isolation Guidance 63.77 KB
Business Closures Leaflet 162.98 KB
Government Coronavirus Leaflet 718.2 KB
Coronavirus Recovery Strategy 1.77 MB